Car Rental in Tangier: Frequently Asked Questions (FAQ)
Find all the answers to your questions about car rentals in Tangier with Alwarithoen Cars. Learn more about our delivery conditions at the airport and port, our transparent pricing, our automatic car options, and our tips for driving in Morocco with complete peace of mind.
Where can I pick up the car in Tangier?
We deliver our vehicles to Tangier Ibn Battouta Airport, Tangier Ville Railway Station (TGV), Tangier Med Port, or directly to your hotel or city center address.
Do you offer 24/7 car delivery at Tangier Airport?
Yes, we offer 24/7 pickup and drop-off based on your booking, ensuring we are there when your flight lands.
What is the minimum age to rent a car with us?
The minimum age is 21 or 23 (depending on the vehicle category) with at least 2 years of a valid driver’s license.
What documents do I need to rent a car?
You must present a valid original driver’s license and a passport (or ID card for residents).
Do you offer automatic cars?
Yes, we have a diverse fleet including modern automatic models, such as the Renault Clio 5 (Petrol).
Are child seats and booster seats available for rent?
Absolutely. We offer child seats and booster seats suitable for all ages (rate: 30 MAD per day). Our vehicles are equipped with ISOFIX anchor points.
Which payment options are available upon arrival?
We accept payments in cash (Moroccan Dirhams or Euros), as well as bank transfers to our corporate account.
Are there any additional charges or hidden costs beyond the quoted price?
Our rates are fully inclusive of all taxes and fees, ensuring complete price transparency from start to finish.
Can I take the rental car outside of Morocco?
The rental vehicles are not authorized to leave the country. Driving outside of Moroccan territory is prohibited.
Is there a fee for changing or canceling my reservation?
Yes, you can modify your booking free of charge up to 72 hours before pick-up (subject to availability).
Is it possible to add a second driver?
Absolutely. A second driver can be added to the contract, provided they also present a valid and original driver’s license.
What type of fuel should I use?
It depends on the model. We will specify whether it takes Petrol or Diesel when we hand over the keys.
What happens if my flight is delayed?
If you provide us with your flight number, our agent will track your flight status in real-time and will be waiting for you upon arrival, even in the event of a delay.
Do the cars have air conditioning?
Yes, our entire fleet is air-conditioned, an essential feature to comfortably enjoy your stay in northern Morocco.
Can I connect my phone to the car screen (Apple CarPlay / Android Auto)?
All of our vehicles feature Apple CarPlay and Android Auto compatibility at no extra cost.
Is a foreign driver's license accepted in Morocco?
Yes, French, European, and international driver’s licenses are valid for driving in Morocco for the duration of your tourist stay.
Is it easy to park in Tangier?
Tangier has many secure underground car parks (such as Marina and Place des Nations). We advise avoiding the narrow streets of the Kasbah by car.
Is a vehicle condition report completed at pick-up and drop-off?
Absolutely. An agent conducts a complete walkthrough inspection with you, backed by photos, before handing over the keys.
Is out-of-hours car drop-off available?
Yes, out-of-hours drop-off (early morning or late night) can be arranged by appointment.
Can I request a company invoice for my rental?
Absolutely. We provide formal invoices including VAT for corporate accounting purposes.
Do you deliver cars to the Tangier Med Port?
Yes, we provide delivery to the Tangier Med Port. An agent will be waiting for you at the passenger terminal exit.
Can I drive your cars to Chefchaouen or Akchour?
Yes, absolutely! Our vehicles are perfectly suited for driving to Chefchaouen and Akchour. However, please stay on paved roads and avoid unpaved mountain tracks.
Are you a local agency or a broker?
We are a fully independent local car rental agency based in Tangier. When you book with us, you deal directly with our team, ensuring the best rates and personalized service without any middleman fees.
What should I do if I leave a personal item in the car?
If you forget a personal item in the vehicle, please contact us immediately by phone or WhatsApp. We inspect every car right after return and store any lost items safely at our office. We will do our best to help you retrieve them or arrange a way to get them back to you.
Can I book via WhatsApp?
Yes, absolutely! You can contact us directly via WhatsApp to check availability, get a quick quote, and confirm your booking in just a few minutes. Our team is available to assist you.
What is the fuel policy?
Our policy is ‘like-for-like’ (or same-to-same). You will receive the vehicle with a certain fuel level, and you just need to return it with the same amount.
Is smoking allowed inside the vehicles?
No, all our vehicles are strictly non-smoking. To ensure the comfort of all our clients, a special cleaning fee may be charged if the vehicle smells of smoke upon return.
Are the vehicles equipped with a spare tire?
Yes, all our vehicles are equipped with a spare tire (or a space-saver wheel) and the necessary tools (jack and wrench) to change it if needed.
Can I extend my rental during my trip?
Yes, depending on availability. Just make sure to contact us at least 24 hours in advance.
What happens in case of a speeding ticket?
The renter is fully responsible for any traffic violations committed during the rental period. If a speeding ticket is recorded, the amount will be charged to you upon vehicle return or settled directly with the relevant authorities.
Are the vehicles equipped with safety vests?
Yes, all our vehicles are equipped with safety vests and a warning triangle, as required by law.
Can I pay in cash (Euros)?
Yes, absolutely. We accept payments in cash, both in Euros (€) and Moroccan Dirhams (MAD), at the time of vehicle delivery.
Is it safe to leave valuables inside the car?
While Tangier is generally safe, we highly recommend that you never leave valuables such as passports, electronics, or bags visible inside the car. Always lock the vehicle and take your personal belongings with you when parking.
Do you offer rates for rentals of more than 30 days?
Yes, we offer special discounted rates for long-term rentals of 30 days or more. Please contact us directly via WhatsApp with your preferred dates and car category to receive a personalized, budget-friendly quote.
Is the vehicle delivered clean?
Yes, absolutely. Every vehicle is thoroughly washed, cleaned, and inspected inside and out before being delivered to you.
What are the speed limits in Morocco?
In Morocco, the standard speed limits are 60 km/h in urban areas, 100 km/h on national roads outside cities, and 120 km/h on highways. Speed cameras, both fixed and mobile, are very common across the country, so we strictly advise staying within these limits for your safety and to avoid traffic fines.
Where is your office located in Tangier?
Our office is located in Tangier. You can easily find our exact location on Google Maps, or contact us directly on WhatsApp to receive the GPS coordinates.
Do you have any other questions? Please feel free to contact us for any clarification. Our team is at your disposal to help you prepare for your stay in Tangier with complete peace of mind.
